Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
We typically use a tracked 48hr service from Royal Mail as this provides a good balance between speed of shipping and cost. We aim to pack all orders within 24hrs of receipt (excluding weekends), so you should receive your order within 3-4 working days. Sorry it isn't next day delivery, but as a small company I hope you can understand that we aren't Amazon.
If you live inside the M25, you will receive your order via Hived's carbon neutral delivery service.
If your order hasn't shown up, please do email us at email@example.com and we will follow up with the shipper. Make sure you reference your order number (it starts with a "W").
If your order has arrvied and there are damages, please do email us on firstname.lastname@example.org referencing your order number (it starts with a "W"). If you can include pictures then that would be reall helpful as we can share that with our team to avoid this in the future. We will make sure you get a refund or a replacement.
If you haven't received all of your order, please do email us on email@example.com referencing your order number (it starts with a "W") and we will make sure you get everything you've ordered.
Yes! We are so confident that you will love Waken products that we offer a 30-day no questions asked money back guarantee. We are a small company competing with giants, so your support is really important to us. Just email us at firstname.lastname@example.org with your refund request and we will take care of it.
If you'd like to return an unopened Waken product, email us at email@example.com with your order reference number (it starts with a "W") and we will send you a returns label.
Yes, all our toothpastes contain fluoride at the NHS recommended levels. This toothpaste contains fluoride at 1,450 ppm F.
Our Daily Care toothpastes have been formulated to provide 12hr protection for your enamel. They will help protect against cavities and will reduce plaque and tartar.
Wet your toothbrush and shake off any excess water. Squeeze a small amout of toothpaste onto the bristles of your toothbrush. A pea-sized amount is usually enough for most adults. Brush the tops, sides and backs of all your teeth, making sure to reach every surface. This should take about 2 minutes. Remember to spit out the toothpaste when you have finished.
We did not formulate these products for those with specific sensitivity issues. There are specialist products available for those with particularly sensitive teeth. If in doubt, consult your dentist.
None of our toothpastes contain SLS, which is a harsh detergent. You might find that the toothpastes foam a little less than mainstream toothpastes, but don't worry, they are still doing a great job cleaning your teeth without the cheap foaming agent.
We don't recommend any of our toothpastes for children under 7 years old. Adult toothpastes and mouthwashes commonly contain more fluoride than products for younger children as there is a risk that they will swallow the product. Adult products also tend to have a stronger minty flavour that may be challenging for younger taste buds.
The main function of a fluoride mouthwash is to help protect teeth. Fluoride is a naturally occurring mineral that is found in many foods and drinking water. It is also added to many dental products, such as toothpaste and mouthwash, to help strengthen tooth enamel and help prevent tooth decay. In addition to its anti-cavity effects, a fluoride mouthwash can also have other benefits. It can help to freshen the breath, remove food debris and plaque from the mouth Used in combination with regular brushing and flossing, it can be an effective way to help protect your teeth and gums, and keep your mouth healthy and fresh.
Overall, the best time to use mouthwash will depend on your personal preferences and oral hygiene routine. As long as you use it in combination with regular brushing and flossing, mouthwash wil be a valuable addition to your oral care routine.
NHS guidance states: "Using a mouthwash that contains fluoride can help prevent tooth decay, but don't use mouthwash (even a fluoride one) straight after brushing your teeth or it'll wash away the concentrated fluoride in the toothpaste left on your teeth."
Absolutely not. In order to have good oral hygiene you should be thoroughly brushing your teeth twice daily. You should also have regular check ups with a dentist and professional cleaning by a hygienist or dentist. Mouthwash when used in combination with brushing and flossing, can be an effective way to maintain good oral hygiene.
Yes it does. This mouthwash contains fluoride at 250 ppm F.
Our beautiful mouthwash bottles are made of post consumer recycled HDPE plastic. This is the same material that is used to make most plastic milk bottles and butter tubs. You can recycle our mouthwash bottles in exactly the same way as you do those other items. Please remember to remove the aluminium lid and put that in your aluminium recycling. It's always worth checking with your local authority if you have any questions on the right way to recycle.