Refund policy

We understand that sometimes things don't quite work out as expected. That's why we offer a hassle-free return and refund policy for your peace of mind.

Statutory Right to Cancel:
Under the Consumer Contracts Regulations, you have the statutory right to cancel your purchase and return the product at any time within 14 days from the day you receive your goods. If you exercise this right, you must return the goods unused and unopened. We will refund the full cost of the item and the cost of standard delivery, even if you chose a more expensive delivery option. Please email us at hello@wakencare.com indicating your order number. 

30-Day Money Back Guarantee:
In addition to your statutory rights, we offer a 30-day money-back guarantee for our products. If you're not satisfied with your purchase, please inform us within 30 days of receipt. We believe in the quality of our products and want you to be fully satisfied with your purchase.

How to Use the 30-Day Money Back Guarantee:
Email us at hello@wakencare.com within 30 days of receiving your product, indicating your order number and that you are not satisfied with the product.

Processing Your Refund:
We will process your refund of the product's cost to the original payment method used during purchase. 

Refund Timeline: 
Your refund will be processed and credited back to your original payment method within 3-5 business days from the day we confirm your claim under our Money Back Guarantee.

Additional Information:
Please note that this policy does not affect your statutory rights, including your right to claim a refund, replacement, repair, and/or compensation where the goods are faulty or misdescribed.