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Frequently Asked Questions

New to Waken and got questions? Hopefully we can answer them below! If there’s anything we’ve missed simply pop us an email at hello@wakencare.com and we’ll get right back to you.

Our Mouthwash

What should a mouthwash actually do in order to be effective?

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It sounds simple but the main function of a mouthwash is to freshen breath. We have worked hard to create delicious tasting mouthwashes that will leave your breath feeling fresh and clean. They also contain sodium fluoride, which means that they have the additional benefit of helping to protect teeth from cavities.

Do the mouthwashes work for everyone?

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Personal preference plays a major role in the choice of mouthwashes. We have four flavours to choose from to suit different tastes. If you think you have specific dental issues, then we would recommend you discuss these with your dentist. 

How long will my breath feel fresh for?

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This depends on your lifestyle. Those that drink lots of coffee, for example, might find that the results aren’t as long lasting as those who don’t, but we have designed the mouthwashes to be potent as well as natural and pure. 

Does Waken help to whiten my teeth?

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No, we have not designed Waken to be a whitening product.  

How do I use Waken. How long do I swish for?

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As per the instructions on the back of the packs. Pour 20ml into our stainless-steel mouthwash cups, swish for 30 seconds then expel. Enjoy!  

I have sensitive teeth, can I use Waken?

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We have formulated Waken to be very gentle, however, if you have very sensitive teeth you should always ask your dentist before you try any new product.  

Is it a good idea to use Waken after I brush my teeth?

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The best time to use Waken is after flossing and before brushing. Mouthwash reaches the hard to reach places in your mouth and helps to clear away the debris left behind after flossing.

You can also use Waken throughout the day when you haven’t brushed your teeth. We think that taking a moment after lunch or ahead of a big meeting might give you a confidence boost that could help with your wellbeing. 

If you do want to use mouthwash after you’ve brushed, then it’s a good idea to wait 30 minutes.

How do you know your products are safe?

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We meet all the requirements laid out in the EU Cosmetics Regulations (1223/2009). We follow all best practice and conduct our own user trials on every product.  

Are they safe for children?

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They are not recommended for children below 6 years. 

Why can’t children under 6 use it?

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Young children are likely to not have developed the muscle reflexes necessary to properly spit out mouthwash and so they may swallow it. Instead of mouthwash, we advise that children of this age drink lots of water, refrain from refined sugar and eat plenty of vegetables and calcium rich foods.  

Should I swallow Waken?

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No. You should swish and then expel.

Why can’t I swallow it if it’s mostly natural and contains no alcohol?

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Whilst accidentally swallowing a small amount of Waken mouthwash isn’t harmful, the product is still a dental product and not a beverage. 

I swallowed my Waken – what should I do?

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You should be safe if you’ve swallowed a small amount by mistake, but if you have swallowed a lot and are concerned then we would recommend speaking with your doctor. 

Why can’t I consume the mouthwash straight from the bottle?

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Consuming the mouthwash directly from the bottle means that your saliva will go inside the bottle, so it’s better to use our Stainless-Steel Mouthwash Cup to avoid this. The cup will also ensure you have the best serving size too.

I have a sore throat. Will mouthwash help?

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We’ve heard this from lots of people who currently use mouthwash, but in a recent study conducted by the National Institute for Healthcare Excellent (NICE) found there was no evidence to support the use of non-medicated mouthwashes for sore throats.

I’ve heard that Lemon is harmful to teeth. Why have you formulated a LemonMint Mouthwash?

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No. We don’t use lemon juice in our mouthwashes but we do use the essential oils from Lemons. The essential oil extract does not affect the acidity of the formula or the pH of the mouth.

Is it important to kill bacteria in your mouth?

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This is an area that is constantly being reviewed and there’s a lot of promising research around balancing the good bacteria and bad bacteria in the mouth (like gut health).

We do know that there are bad bacteria in the mouth and excess levels can lead to problems like bad breath and tooth decay, but these issues require specific care.  

Generally, a healthy diet, good dental regime (brushing and flossing twice a day) and using an alcohol-free mouthwash can contribute to keeping your mouth balanced with good bacteria. When creating Waken, we were inspired by Dr Steven Lin, author of The Dental Diet who echoes this sentiment.  

Do your mouthwashes contain chlorhexidine?

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We don't use chlorhexidine. Chlorhexidine is common anti-bacterial agent used in mouthwashes. Mouthwashes which contain this ingredient tend to be recommended by dentists to help control specific plaque and gum problems.  

These are not suitable for everyday use (which most bottles say as a warning).

Ingredients

What are your key ingredients?

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Sodium fluoride is an important ingredient in Waken’s formulas. It means that our mouthwashes help prevent tooth decay. Fluoride is the most effective treatment against cavities. There is a view that fluoride is not safe but according to the NHS, reviews of the risks have so have no convincing evidence to support these concerns.  

What makes Waken even more unique are the amazing natural ingredients we use to deliver our amazing flavours. We are using natural mints, eucalyptus, lemons from Sicily and clove.  

Many other mouthwashes use harsh ingredients that can leave your mouth dry and irritated. Waken mouthcare is alcohol-free and uses gentle, progressive ingredients that help protect, moisturise and condition.

How does sodium fluoride work?

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Fluoride is a naturally occurring mineral found in water. The amount varies depending on where you live in the UK. It helps to prevent tooth decay which is why we add it to our products. Using dental products containing sodium fluoride is the most effective way to prevent tooth decay.  

When sodium fluoride reaches your teeth, it is absorbed by the enamel. By replenishing lost calcium and phosphorus which is what keeps your teeth hard, the fluoride will help to repair damage to the enamel from general day to day eating and drinking. This is what we call remineralisation. As the name suggests, during this process the minerals are absorbed by the enamel which helps to prevent decay.  

Is Waken cruelty-free?

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Yes. We don’t test our products or ingredients on animals and we’re currently in the process of getting the official certification. 

Is Waken suitable for vegans?

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Yes. We are certified by the Vegetarian Society as Vegan Friendly.

Do you use parabens?

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No, all our products are paraben free. 

Do you use SLS?

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No, all our products are SLS free.

Do Waken Mouthwashes contain gluten?

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We do not use any ingredients which contain gluten, but our mouthwashes are produced in a facility which may use gluten in other products.

How much Fluoride do your mouthwashes contain?

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We have included sodium fluoride at the recommended level to help protect teeth from cavities.  

What’s the PH of your Mouthwash?

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Between 5 to 5.5.

Are Waken products  Halal?

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Our products are not officially certified as Halal. However, there are no animal derived ingredients and no alcohol in our products. All our products are also 100% vegan approved and certified by our friends at the Vegetarian Society.  

Is all the mint that you use sourced in the UK?

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We use a few different mints, but the peppermint that is common across all our products is farmed in the UK.  

There is not a huge production of spearmint in the UK, so we have had to look a little farther afield for the perfect flavour profile. 

Is your mouthwash 100% natural?

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Whilst most of the ingredients are natural or naturally derived, we are strong believers that some man-made ingredients have a role to play too.  Two examples are:  

- We add naturally derived glycerine, which is a humectant, to our products.  This can help to stop mouth dryness which is a common issue for mouthwash users.
- We’ve also added sodium fluoride. We felt that this was important as it helps to prevent cavities and decay. 

Are there any natural alternatives to the synthetic ingredients?

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We are always reviewing the ingredients we use and will change formulations when we find a better solutions.  Safety and effectiveness are the most important factors for us. Any natural ingredients that we use have to overlap with this approach. 

It’s worth noting that none of our products contain SLS or parabens, artificial colours or synthetic fragrances.  

Pricing

I have seen that you have changed your price. Why?

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As a start-up business, we are constantly reviewing brand decisions. This includes formulation, flavours, packaging and of course our price. After launching and listening to consumer feedback, we felt that the right move for us was to reduce the recommended retail price  so that we are keeping all of our shoppers happy. It is important for us to make Waken more accessible as we want as many people as possible to experience our delicious alcohol-free mouthwashes. 

Our Packaging

What are the Waken Mouthwash bottles made from?

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They are made from aluminium. We chose to use aluminium because it is endlessly recyclable.    

Nearly 75% of all the aluminium ever produced is still in use today.  (Source: The Aluminium Association website, accessed November 2019, ‘Facts at a glance’). This is because when it is recycled it doesn’t lose any of it properties.

Is your product 100% plastic-free?

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The technical answer is that we are not. Like the drinks we drink from aluminium cans, our bottles have an ultra-thin liner that sits between the aluminium and the liquid. This is the same for all drinks that you would find in cans. The good news is that it does not impact the recyclability of our bottles or caps, which can go straight into the aluminium recycling stream. 

What is your liner made from?

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It is a food-grade BPA-NI liner.  These barriers are critical to food and beverage safety so you will find this in soda cans too.  

What does BPA-NI mean?

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BPA-NI (BPA Not Intentional) is a term used by packaging manufacturers which means that they aren’t intentionally adding BPA but if there are other products in the factory that use BPA there could be carry over. This is similar to allergen cross contamination.  

So, the short answer is no, but if someone was to carry a rigorous test out, they may detect tiny trace amounts of BPA although this is highly unlikely.

Why not use glass?

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Similar to aluminium, glass can be recycled indefinitely, so we did think about using glass.  The reason why we chose aluminium over glass is because it is lighter and less breakable. We do acknowledge the sustainable credentials of glass and think it’s really elegant so we won’t rule it out for a future Waken product if it’s suitable.

What is the Mouthwash Cup made from?

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Stainless-steel.  We launched this product because a lot of the mouthwashes that are available on the mass market have a black plastic cap on the top. As customers, we often use this cap to measure the amount of fluid we put in before sipping. When plastic packaging goes into the recycling it is sorted into different types of plastic which are then baled up ready for reprocessing. Special laser technology is used to do this sorting. Black plastic is difficult for lasers to see and so it is widely not sorted for recycling. Therefore, we created our reusable (and dishwasher safe) cup to try and eliminate the need for single-use black plastic caps. 

Can I re-use my Waken Mouthwash bottle for a different purpose?

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Definitely. As it contains mouthwash, we wouldn’t recommend using it for drink consumption but thanks to our chic pastel colours you can up-cycle the bottle in to a pretty vase, a practical watering can… you name it! Just ensure that you rinse the bottle out with water first. Check out our Instagram feed for inspiration.

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