Frequently asked questions
Is this sonic toothbrush suitable for children?
This toothbrush has been designed for adults. It can be used for children, however, younger children may find the brush vibrations too powerful even on the lowest setting.
How do I charge the sonic toothbrush?
Our sonic toothbrushes have an excellent battery life, so you probably won't need to charge it as often as you are used to with your existing electric toothbrush. To charge the brush, simply attach the magnetic USB cable to the charging port—it will snap into place when aligned correctly. Then plug the USB end into any standard USB power source, and the brush will begin charging automatically. Ensure the toothbrush is completely dry before charging. Do not charge in the bathroom or near water.
What makes your sonic toothbrush different?
There are two things that make our toothbrush different from other toothbrushes on the market and these include our commitment to performance and sustainability. We have introduced a new type of Precision-Power Technology that brings the motor of the brush up under the head. We also use more thoughtful materials in our handle and our heads.
What are your sonic toothbrush heads made of?
Our sonic toothbrush heads are made from a special type of plastic that's derived entirely from bio-based resources, specifically waste products. What's more, the production process uses 100% certified renewable electricity.
How often should I change my sonic toothbrush head?
We advise you to change your sonic toothbrush head at least every three months.
How do I recycle my sonic toothbrush heads?
Our toothbrush heads are made using a bio-based plastic derived from waste materials, but this does not mean they are suitable for all household recycling streams.
Because local recycling rules vary across the UK, please check with your council before putting used brush heads in your recycling bin. If your local service does not accept this type of material, please check whether a specialist recycling point near you accepts oral care products. These can often be found at supermarkets and high street stores.
We know recycling options for small oral care items are not perfect, which is why we continue to review better material and recycling options as they become available.
What do I do if I find the sonic toothbrush too powerful?
If you aren't used to a sonic toothbrush, then the first few times you use it may feel tickly or awkward. Stick with it! Over time you will get used to this feeling. There are also three settings on the brush. Use the lowest power setting if you are uncomfortable.
How does the sonic toothbrush timer work?
Dentists recommend brushing for at least 2 minutes twice a day. Our Sonic Toothbrush timer works by pausing briefly every 30 seconds for each quarter of the mouth and turning off fully when the 2 minute brushing time has ended.
I don't like the sonic toothbrush, can I get my money back?
Yes. We offer a 30-day 'love it or your money back' guarantee. We are so confident that you'll love our brush that we will refund you if you simply don't like using it. Just email us on hello@wakencare.com and we will take care of the rest.